DEFINE

Create a map of the product

• Understand the business problem.
• Define the MVP of the bot.
• Identify all the systems that the bot needs to interact with.
• Define the KPIs to measure the success of the bot.

SKETCH

Prepare an optimized solution

• Come up with competing user flows by asking each participant to define the user journey.
• Shortlist the user flows and build the conversational flow using our proprietary tool 'ACCORD'.

CODE

Build a realistic prototype of solution

• Measure each KPIs defined.
• Test each version of the bot with a small group of users.
• Draw conclusions and capture action items.

TEST

Time to test the solution

• Develop your realistic product prototype
• Build the shortlisted user flows using our rapid bot builder platform 'MANDRAKE'.