The bot market has passed the stage of hype and started to mature. Enterprises now realize and acknowledge that chatbots are here for the long haul. Natural language processing and natural language understanding are advanced enough to enable humanlike conversations.
At Botmage, we work with enterprises to build AI powered chatbots that can influence additional revenue and bring in efficiencies to business operations. Conversational engagement is maturing into a new way of engaging with customers and helps derive insights from conversations to give a more personalized experience. Users' expectations are transforming significantly, and businesses needs to ready themselves to engage with customers on channels where customers prefer to engage. Enterprises need an easy-to-use bot that brings efficiency to the process of selling, servicing, and supporting customers.